Operation Management Degree Case Study Example | Topics and Well Written Essays - 3000 words

Operation Management Degree - Case Study Example They are behind schedule with RA4. Susan has mentioned that they discuss the issue at the caf' when they meet. The caf' was very good in many respects, but problems were occurring since the new manager had taken over towards the end of the previous year. The caf' offered hot food for breakfast and lunch, snacks and sandwiches throughout the day and an out-of-hour's service area with tea and coffee and machine-supplied snacks. This had been a replacement for the 'hot food' service that had been available the previous year as part of cost saving measures that the new manager introduced. At that time, the software developers used to use the caf' in the evening, as they often worked late into the night but were rarely to be seen in the current times. Added to the above, the standard of the freshly prepared food varied enormously and stock outs were getting worse with more occasions when ingredients were missing or late and even some of the snacks supplies were becoming erratic. The canteen manager appeared to be having problems with a number of suppliers and this was having a big impact on the service offered. Obviously, there is a difference between the definition of quality for the caf' and the development team. The difference is limited to the kind of problems. However, conditions both at the caf' and the development team were worsening. Hassan needs to get to grips with the software development teams. ... The meals were expensive The queues in the caf' were ridiculous Added to the above, the standard of the freshly prepared food varied enormously and stock outs were getting worse with more occasions when ingredients were missing or late and even some of the snacks supplies were becoming erratic. The canteen manager appeared to be having problems with a number of suppliers and this was having a big impact on the service offered. Obviously, there is a difference between the definition of quality for the caf' and the development team. The difference is limited to the kind of problems. However, conditions both at the caf' and the development team were worsening. Hassan needs to get to grips with the software development teams. Quality is a big issue here; your task is to recommend ways in which they can assess and analyze the problems in more detail using suitable quality assessment. There is no doubt that the software development teams need a shot in the arm. It is pointless to blame anyone. The environment has deteriorated to an extent that nobody is able to produce quality work. Hassan has to make moves that will ensure proper working conditions to enable the software development teams perform to their maximum potential. In this situation, kaizen has the capability to bring about the necessary transformation. Actually, kaizen is the rallying point. Hassan must draw from the principles of kaizen and apply them to work for Wishton House. Basically, kaizen in Japanese means "to become good." In order to become good, there are some principles that must be followed. The foundational principles of kaizen are: teamwork, personal discipline, improved morale, quality circles, and suggestions for improvement. These are broad principles and Hassan must define them in the

New Public Management, Stakeholder Theory 1, Stakeholder Theory 2 Essay

New Public Management, Stakeholder Theory 1, Stakeholder Theory 2 - Essay Example This is being targeted by aiming to improve the overall performance functionality of the organization at hand. The main areas of target include eradicating the negative energies and low productivity of the organization, bringing about more advancements in terms of scientific and technological domain, creating an environment of global ambiance where decisions are taken in due consideration of outside elements involved, and finally the element of treating the citizens as customers where their demand and satisfaction is the top priority beyond anything else. Striving for improved output out of overall scenario is core function and objective of new public management scheme. Transparent operations, more participation, better results were few of the concepts and aims that were based on the idea of new public management. N.P.M’s origin can be traced back to days and decade after the Second World War. Economic prosperity and awareness towards people’s services in the developing parts of the world brought about this process and made it further speedy with the kind of opportunities and benefits it promised. Decentralization of the organization, clear roles definition, tasks accomplishment, stakeholders concerns addressing, reduction in overheads and costs of various form, better customers’ communication means, all these are the areas stressed and focused under the domain of new public management. N.P.M has largely been accepted because it gave a new dimension to the concept of people’s service and better outcomes in form of organizational operations with low inventory, low overheads and higher throughputs(HOOD 1991). N.P.M is often termed as a tool and weapon which will enable better outcome in any kind of organization with customers at back end., however the main focus is that of governmental institute with focus on reforming the pillar of bureaucracy in a holistic way by making it more effective and bringing the true value out of